Introduction
What is proxy access? Proxy access refers to access to online services by somebody acting on behalf of the patient and usually with the patient’s consent. To obtain formal proxy access a person must register at the practice for online access to the patient’s record, though the proxy does not have to be a registered patient at the practice.
Full proxy access can be given to a parent or guardian who has legal responsibility for a patient under 11
Partial proxy access can be given to a parent or guardian who has legal responsibility for a patient between 11-16 and the patient has given consent.
What happens when my child turns 11?
- Up until a child’s 11th birthday, the usual position would be for the parents of the child to control access to their child’s record and online services
- Full access will automatically be switched off when the child reaches the age of 11, although online services, such as submitting online consultations/questionnaires, appointment booking and requesting medication will still be made available
- This is a national standard imposed by NHS England to protect the confidentiality rights of young people
What happens when my child turns 16?
On the 16th birthday our system will automatically switch off all the remaining proxy access
Patient information leaflet
Please ensure that you read our patient information leaflet on patient online services at Dr R K Arora surgery by clicking here before you complete the online form
Online access Patient Information
Before you apply for online access to your record, there are some other things to consider.
Although the chances of any of these things happening are very small, you must read and understand the following before you are given login details. Things to consider:
Forgotten History
There may be something you have forgotten about in your record that you might find upsetting.
Abnormal results or bad news
If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.
Choosing to share your information with someone
It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.
Coercion
If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
Misunderstood Information
Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood.
Information about someone else
If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.